Effective Date: June 26, 2026 | Last Updated: June 26, 2026

At Quantum Racks, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website or services, you agree to this policy.

Introduction #

Quantum Racks provides web hosting, cloud hosting, VPS, dedicated servers, reseller hosting, agency hosting, domains, SSL, and related digital services. This Privacy Policy applies to all visitors, customers, resellers, and partners who use our website and services at quantumracks.com.

 Information We Collect #

Information you provide:

• Name, email, phone number, and billing address
• Account username and encrypted password
• Payment details (processed securely via payment gateways)
• Domain WHOIS registration data
• Support tickets and communications

Information collected automatically:

• IP address and approximate location
• Browser type, device, and operating system
• Pages visited and usage behavior
• Cookies and server log data

From third parties:

• Payment processors, Cloudflare, domain registries, and analytics providers.

How We Use Your Information #

We use your information to:

• Provide and manage your hosting services
• Process payments, invoices, and renewals
• Deliver customer support and respond to inquiries
• Improve our website and services
• Detect and prevent fraud and security threats
• Send service updates and marketing communications
• Comply with legal obligations

📌 You can opt out of marketing emails anytime. This will not affect essential service emails.

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Legal Basis for Processing #

We process your data based on:

• Contract — to deliver the services you purchase
• Legitimate Interest — for security, fraud prevention, and improvement
• Legal Obligation — to comply with applicable laws
• Consent — for marketing and non-essential cookies

You may withdraw consent at any time by contacting support@quantumracks.com.

Cookies & Tracking #

We use cookies to keep you logged in, remember preferences, and analyze website usage.

Types of cookies:

• Essential — required for site functionality and login
• Performance — measure website speed
• Functional — remember your preferences
• Analytics — track visitor behavior (Google Analytics)
• Marketing — deliver relevant ads

You can manage cookies through your browser or our cookie consent banner. See our Cookie Policy for details.

Data Sharing & Disclosure #

We do not sell or rent your personal data. We only share it with:

• Service providers — payment processors, Cloudflare, email, and backup services
• Legal authorities — when required by law or court order
• Business transfers — in case of merger or acquisition
• Resellers/agencies — if you are their end client

All partners are required to protect your data and comply with privacy laws.

Data Security #

We protect your data using:

• SSL/TLS encryption for all data transfers
• Advanced DDoS protection via Cloudflare
• Two-Factor Authentication (2FA)
• CageFS and CloudLinux account isolation
• Automated daily backups
• PCI-DSS compliant payment processing

⚠️ No system is 100% secure. Please use strong passwords and enable 2FA to protect your account.

 Data Retention #

We keep your data only as long as needed:

Data Type	Retention
Account Information	Account duration + 90 days
Billing Records	7 years (legal compliance)
Support Tickets	3 years
Server Logs	90 days
Marketing Preferences	Until you opt out

After this period, data is securely deleted or anonymized.

Your Privacy Rights #

Depending on your location, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Restrict or object to processing
• Data portability
• Withdraw consent anytime

To exercise your rights, email support@quantumracks.com. We respond within 30 days.

Children’s Privacy #

Our services are intended for users 18 years or older. We do not knowingly collect data from children under 13. If we discover such data, we will delete it immediately. Parents can contact us at support@quantumracks.com with any concerns.

Third-Party Links #

Our website may contain links to third-party sites such as payment gateways, Cloudflare, and social media. We are not responsible for their privacy practices. Please review their policies before sharing your information.

International Data Transfers #

Quantum Racks operates globally, so your data may be transferred and processed in different countries. We ensure appropriate safeguards such as Standard Contractual Clauses and encryption to protect your data during international transfers

 Marketing Communications #

We may send you promotional emails, offers, and product updates.

• Opt out anytime via the unsubscribe link in any email
• Update preferences in the Client Area
• Opting out does not affect essential emails like invoices and security alerts

All communications comply with CAN-SPAM and GDPR.

Account Data & Deletion #

You can view and manage your data anytime in the Client Area.

To delete your account:

1. Cancel all active services
2. Clear any outstanding invoices
3. Email support@quantumracks.com with subject “Account Deletion Request”

⚠️ Some data may be retained for legal and billing compliance.

Changes to This Policy #

We may update this Privacy Policy at any time. Changes will be posted on this page with a new effective date. For major changes, we will notify you via email or the Client Area. Continued use of our services means you accept the updated policy.

Contact Us #

If you have any questions about this Privacy Policy or your data, contact us:

Quantum Racks

Channel	Details
📧 Email	support@quantumracks.com
🌐 Website	https://quantumracks.com
🖥️ Client Area	Login at quantumracks.com
📱 Social	Facebook, Instagram, Twitter, YouTube, LinkedIn

We respond to all privacy requests within 30 days.